Abigail Coates
United Kingdom, York
Data Protection Officer (DPO) at London North Eastern Railway
Profession: Compliance Officer
Industry: Transport
About:
For over 4 years at LNER, I've championed data privacy and compliance, starting as an Information Officer developing policies and managing FOI requests. After promotion to Data Protection Officer, I now specialize in safeguarding data as we adopt AI, balancing innovation with integrity. My expertise in regulatory compliance and privacy law helps drive our digital transformation while ensuring robust data protection and customer trust.
languages
English
Expertise:
Experience:
London North Eastern Railway
Data Protection Officer (DPO) at London North Eastern Railway
March 2019 - Present • York, United Kingdom
As Data Protection Officer, I oversee and implement data privacy policies, procedures, and governance at LNER. I provide expert guidance to ensure we comply with regulations even as we transform digitally and adopt new tech like AI. My core duties include: Developing and implementing privacy policies, procedures, and training Monitoring compliance through risk assessments Advising on privacy obligations and requirements Handling data subject requests and complaints Serving as the point of contact for authorities Staying current on evolving laws and regulations Balancing innovation and integrity with emerging tech Championing a privacy and accountability culture With my regulatory compliance expertise and passion for data governance and privacy law, I guide our digital transformation while ensuring robust data protection and customer trust. I take pride in my ability to decode complex regulations into actionable strategies for LNER.